Shipping policy

Thank you for shopping with our store. We specialize in premium pet daily supplies and pet accessories. Our team is fully committed to processing all customer orders professionally, ensuring every pet product is carefully packed and delivered in good condition within a reasonable logistics cycle.

1. Order Processing Timeline

All submitted orders will undergo internal verification, stock confirmation and packaging procedures within 1 to 5 business days after successful payment confirmation. Business days exclude weekends and official public holidays, which will not be counted in the processing period.
During peak shopping seasons or periods with excessive order volume, the standard processing cycle may be slightly extended due to operational pressure. We will proactively notify customers if any significant order delays occur to ensure full information transparency.

2. Shipping Fees and Delivery Estimation

Shipping fees for individual orders are calculated dynamically based on product specifications, package weight, volume and final delivery destination. The exact shipping cost will be clearly displayed on the checkout page before you complete your payment.
Our standard shipping service features an estimated delivery time of 15 business days. All delivery time frames are approximate and serve as reference only.
Actual delivery schedules may fluctuate due to unforeseen external factors, including logistics transit delays, customs clearance procedures, severe weather conditions, regional transportation restrictions and national or international holidays.

3. Shipping Confirmation and Order Tracking

Once your order is fully processed, packed and dispatched from our warehouse, you will receive an official shipping confirmation email. This email will contain complete tracking details and operational guidelines for you to monitor your shipment status.
Please note that tracking system data will not be updated immediately after dispatch. Tracking information is generally activated and available for inquiry within 24 to 72 business hours after the package leaves our facility.

4. Incorrect Delivery Address Reminder

Customers are required to fill in accurate, complete and valid delivery addresses during the checkout process. Please double-check all address information to avoid delivery failures or logistics exceptions.
We shall not be held liable for undelivered, misdelivered or returned packages caused by incorrect, incomplete or invalid address information provided by customers. If a package is returned to our warehouse due to address errors, all return and reshipping expenses will be borne solely by the customer.

5. Lost or Damaged Package Handling Rules

In the event that your package is lost during transit, please submit a consultation and investigation request to our customer support team within 3 calendar days from the scheduled delivery date.
If you receive damaged, defective or broken pet products due to logistics transit issues, please contact our support team within 24 hours upon package receipt. You are required to provide clear photos of the damaged items and the original outer package for official verification.
Our professional team will conduct a comprehensive review of each case and resolve all logistics-related issues efficiently and properly for every customer.

6. Standard Product Usage Regulations

All pet supplies and accessories sold in our store are designed for daily use for companion animals. Customers shall use all products in accordance with their intended purposes and basic usage norms.
We do not assume any responsibility for product damage, deformation or functional failure caused by improper use, artificial modification, violent operation or inappropriate daily maintenance by users.

7. International Shipping and Customs Provisions

Cross-border shipments may be subject to import duties, customs taxes and administrative charges stipulated by the destination country’s local policies. All additional charges generated by customs clearance procedures are not included in product prices or standard shipping fees.
All customs-related fees, taxes and fines incurred during international transportation are the exclusive responsibility of the customer. We will not bear any costs or liabilities arising from local customs supervision and inspection work.

8. Contact Information

If you have any questions, suggestions or inquiries regarding our shipping policy, order status and logistics services, please feel free to contact our professional customer service team via the official contact details below:
Trade Name: MARTA AVILA CARRALERO
Phone Number: +34 725 24 77 91
Email: service@martaavilawear.shop
Physical Address: Calle Paseo del Atlántico 65, 11140 Conil de la Frontera, Cádiz, Spain